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Acceptable Use Policy for Business Landline Services

This policy and you

1. We think that CBL’s BUSINESS LANDLINE service provides your business with a great deal, and we want you and other phone users to enjoy it properly. We can offer your business great prices and high quality calls because we have targeted our BUSINESS LANDLINE service at commercial and not-for-profit customers. We want to make sure that our customers use the most appropriate package for their pattern of usage and that their use of the phone remains legal, so we set out some simple rules for your business to follow. We also explain what we may do if you don’t follow them.

2. By using our services, you agree to follow these rules. We may update them from time to time, and we’ll give you one month’s notice of any changes. If you don’t agree to this policy or the changes, you must let us know and stop using our services.

3. You are responsible for ensuring that your business’s employees and anyone else using your BUSINESS LANDLINE service also follow these rules.


Who can use your BUSINESS LANDLINE service

4. The BUSINESS LANDLINE service is for you and for your business’s employees. If you have multiple lines, have registered any extensions with us, or if your plan allows you to extend your service to another business or mobile number, they can also be used for the BUSINESS LANDLINE service, and calls from them will be included in any limits in your phone package.


What you can use your BUSINESS LANDLINE service for

5. The BUSINESS LANDLINE service is designed for normal business use, and we offer different plans suited to different patterns of use. So your BUSINESS LANDLINE service should not be used:

• By people who are not employed by your business

• For resale to others

• In any way that damages other customers’ ability to use the phone service or harms our operations.


How much you can use your phone

6. Our packages offer you different levels of use at different prices, including our packages with unlimited local calling and long distance calling. To avoid congestion on our network and to ensure that your business is on the most appropriate package for your usage:

• Unlimited calling means there are no limits on the volumes of calls. However your usage should not be abnormal or try to get around the limitations in this Acceptable Use Policy. We define abnormal usage as above the level of 95% of our business customers on the same package

• If you’re on a package with a fixed number of long distance minutes and you exceed this limit, any calls over the limit will be charged at our out of plan rates.


Keeping it legal

7. Our phone service is a great way of keeping in touch with your customers, suppliers and colleagues. However you must comply with the laws of The Bahamas. For example, you (or any equipment that you use with your phone service) must not:

• carry out, promote or assist illegal activities, such as terrorism, fraud, pyramid schemes, human trafficking or child pornography

• promote or threaten violence towards anyone

• abuse or harass anyone, for example by making offensive, libellous, obscene, misleading or menacing comments

• encourage hatred, for example by making racist, sexist, discriminatory or ethnically offensive comments

• make hoax or nuisance calls

• violate anyone’s intellectual property or personal rights.


Making this policy work

8. If we think you’ve breached this policy, we may:

• look into the breach

• monitor your usage, for example by comparing your usage to other business’s usage on the same package

• contact you to discuss the apparent breach (using your personal details to make contact with you)

• transfer you to a more appropriate package, charge you for abnormal use or place restrictions on your usage

• suspend or terminate your BUSINESS LANDLINE service and other services you take from us

• issue you with a formal warning

• recover from you the costs that we have reasonably incurred as a result of the violation

• take any other legal or technical action that we deem appropriate.


If you agree in writing to stop committing the breach, we may lift the restrictions or restore your service.


9. In serious cases, we may report you to the police or another law enforcement agency, and give them your personal information. Sometimes, we might be asked by public bodies such as law enforcement agencies to give information about you and your business. If those requests are lawful, we obey them. We may also cooperate with other communications providers to enforce this policy and their policies.

10. If you think that someone else has breached this policy and you want to report them to us, you should get in touch with us at

11. If you want to understand more about any of the points in this policy, please do contact us at


June 2020

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