EOL

It’s Important to Upgrade End of Life and Unsupported Equipment

This page provides information regarding devices that are identified as End of Life (EOL) and no longer supported on the REV network. 

What Does It Mean When a Device is No Longer Supported?

A device that is no longer supported/EOL by REV is any REV Internet or REV Voice device that needs to be replaced after being made obsolete due to changes in technology. Older equipment was not designed to support the faster speeds and improved security features that are currently available.

Below are some examples of EOL devices:

DOCSIS 1.0 and 2.0 Cable Modems
We have upgraded our network from the original DOCSIS 1.0 and 2.0 standard to DOCSIS 3.1. In most cases, the modem’s manufacturer has stopped providing support for the devices. Such support usually includes firmware updates and bug fixes.

Defective Modem
On occasion, we will identify a device that is defective or has a manufacturer issue and is no longer suitable for use with our network.

Modems Incompatible with Internet Speed Tiers​
Some customers have cable modems that are incompatible (such as DOCSIS 2.0 and DOCSIS 3.0 – 4×4 modems) with the current class of service or Internet speed that they’re receiving. As a result, these customers may not be experiencing the full range of available bandwidth that they’re paying for.

If a device is no longer supported by REV or is at EOL, this essentially means that we will no longer install the device, either as a new or replacement device. In addition, we will no longer recommend that customers rent the device, whether new or used.

How To Swap your Device if its EOL

If you received a notice to update your equipment, please follow the below steps to order new equipment.

For rented equipment like Set Top Boxes and modems, there are two convenient modem replacement options available to you:

• Your Modem can be returned to any REV/Aliv Service & Support Center including The Mall at Marathon, Palmdale, Cable Beach, Harbour Bay and The Southwest Plaza or
• A technician can be scheduled to deliver and install your new device. Please let us know which you prefer. 

Note: REV no longer allows device purchases. Customers can only rent a device which also includes insurance in the event of any damage.

Already Ordered a New Device?

Thank you for completing the request to upgrade your new REV modem. Your swap out will be processed in approximately 24-72 hours from the time it was completed. If you have a question about your status, please contact us at 601-2200 (300-2200 toll free) or send us a message via live chat or WhatsApp message at least 72 hours after placing your order to allow time for processing.