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REV Internet Customers Impacted by Global Network Outage.

“US Pairing Provider – Century Link issues apology.”


Cable Bahamas Ltd (CBL) has confirmed the full restoration of Internet services within hours after an interruption of broadband services affecting some residential customers on New Providence, Grand Bahama and Eleuthera. CBL shared that while some Aliv services that rely on Internet access were impacted, there was no impact to the mobile network at any time.

The company further advised that investigations indicate that the cause of the interruption was a result of service outage through one of their Internet peering partners, Century Link. In a public announcement, the international provider – CenturyLink shared, “Customers in several global markets were impacted by an IP outage across the network … We are able to confirm that all services impacted by today’s IP outage have been restored. We understand how important these services are to our customers, and we sincerely apologize for the impact this outage caused.”

CBL Chief Operations Officer John Gomez did not downplay the impact of this incident. “We know how important our broadband Internet service is to our home and business customers and we take any impact on their use and enjoyment of that service very seriously. Our executive, engineering, customer service and network operations teams have all been fully engaged in responding to this situation as quickly and completely as possible.”

Mr. Gomez acknowledged the severity of the Internet service interruption, he also recognized the rarity of such an incident. “Cable Bahamas’ local, national and international network has proven itself to be imminently reliable. While we are proud of that record, we know that any interruption — regardless how short the period— is very disruptive and upsetting. We do everything we can to prevent it from happening, and respond quickly in these unfortunate times when they do.”

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Founded in March 1995, CBL Group has grown from a cable TV service provider to become the first communications provider in The Bahamas to offer ‘triple play’ service. Today, the 100% Bahamian owned company is publicly listed on BISX with over 2,200 Bahamian shareholders. The network is comprised of 14 free-to-air broadcast systems, eight stand-alone cable TV systems and four triple play systems networked by submarine fibre. CBL Group is the only 100% Bahamian owned communications provider, delivering residential and corporate broadband internet, cable television and fixed line calling, to 99% of the Bahamian population, 24 hours a day, 365 days a year. CBL Group is also the controlling shareholder in BeALIV Limited the second mobile licensee in The Bahamas and owns 48.25% of the common stock of the company.  CBL Group is led by Franklyn A Butler II – the first Bahamian Group CEO & President.

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